Are Clients and Firms Having the Right AI Conversation?

​Hosted by Harvey Legal Innovation Partners: Farrah Pepper Omar Puertas

​Clients are forming opinions about how their law firms use AI. Firms are guessing what clients want and pricing accordingly. Neither side is asking the other directly, and the gap between assumption and reality is widening fast.

​This session puts both sides in the same room and tests what each actually thinks the other believes. You'll leave knowing which of your assumptions about the other side are wrong, and what to do about it on Monday.

​Key Takeaways:

• ​The questions clients are quietly asking and firms aren't directly answering

• ​The questions firms wish clients would ask but aren't getting

• ​A clearer view of which of your assumptions about the other side are wrong, and a starting point for the conversation back at your firm or with your panel

​Expertly facilitated by Harvey's Legal Innovation Partner team, The Thinking Room provides workshop attendees with the space to explore deeply some of the most important questions for lawyers, law firms and in-house teams in the AI era.

​This session is part of LegalTechTalk 2026, Europe’s Event for Legal Transformation. A dynamic, annual in-person festival bringing together 5,500+ attendees from 75+ countries and over 400 industry-leading speakers across two days, on 17-18 June 2026 at InterContinental London - The O2.