Mastering Big Goals: Customer Success/Revenue Authors Share Their Experiences

​Join us for an event intended to empower you to reach for your goals - and achieve them.

​Have you ever thought about being an author? Writing a book is no small feat, and we are bringing together for people who have done it and done it well. Big goals are meant to be met with big energy, so please do join us to hear from these amazing writers!

​Joining us will be: Atma Gunupadi author of The Customer Success Flywheel, Jeff Mar author of Mastering Customer Success, Jennifer Chiang, author of The Startup's Guide to Customer Success and Rod Cherkas two time author of The Chief Customer Officer Playbook and REACH.

​This event is open to everyone , and intended to help guide all of us learning and grow.

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​Read on below about our distinguished authors:

​About Atma:

​With a rich and extensive background in customer success spanning across diverse industries and various customer success (CS) functions, Atma Gunupudi has undoubtedly made a lasting imprint on the field. Throughout his career, Atma has dedicated a significant portion of his professional journey to mastering the intricacies of Salesforce, earning him high praise for his deep expertise in the platform.

​Currently serving as the leader of all post-sales customer-facing teams at MoEngage, Atma showcases his adeptness in managing an impressive portfolio comprising thousands of eclectic customers. His strategic initiatives and adept leadership have consistently driven substantial revenue, amounting to hundreds of millions in his career trajectory. Atma's ability to navigate complex customer landscapes and deliver tangible results underscores his exceptional talent in the realm of customer success.

​Furthermore, Atma's influence transcends geographical boundaries, as evidenced by his track record of providing invaluable counsel to numerous CXOs and CS heads across different countries. His insights and guidance have been instrumental in both establishing and fortifying robust customer success functions, contributing to organizational growth and sustainability on a global scale.

​About Jennifer:

​Jennifer Chiang is the Author of the Amazon Bestseller, The Startup's Guide to Customer Success and has founded and grown multiple customer success teams at startups. She is a leader who is passionate about helping companies unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset. During her free time, she enjoys exploring the great outdoors, solving sudoku puzzles, and learning more about the world around her.

​About Jeff:

• ​Jeff Mar is a Customer Success enthusiast that has spent his career building the skills to thrive in the world of Customer Success. With more than seven years as a Customer Success Manager, he shares a unique perspective through the lens of those CS professionals on the front lines. He has almost two decades of experience in the business to business space and like many of you, aspires to lead teams through the future and evolution of CS.

• ​His passion stems from helping others find their strengths in CS and building a community of professionals that can learn from one another and support each other as they grow their careers in and out of CS. Throughout his career, he has developed his own approach to driving engagement, building lasting relationships, and collaborating cross-functionally to maximize value for his customers and organizations. He lives by the saying "provide more in value than you take in payment" as a guide to ensure success in any endeavor.

​About Rod:

​Rod Cherkas is one of the most respected consultants to CEOs, CCOs, CROs, and their customer-facing leaders. He has been a post-sale executive at several of the world’s most customer-centric companies, including Intuit, RingCentral, Marketo, and Gainsight. He is currently the Founder and CEO of HelloCCO, a strategy consulting firm that partners with innovative companies across diverse industries to develop, execute, and scale strategies for their customer-facing functions. His work helps companies improve customer retention, increase profitability, and optimize productivity. He is the author of the bestselling book The Chief Customer Officer Playbook and REACH: A Framework For Driving Revenue Growth From Your Existing Customers.

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​To learn how you or your company can benefit from Rod’s thought leadership, consulting, or advisory services, visit rodcherkas.com. Follow him on LinkedIn at  /rodcherkas