Journey Management Study Group - Guest speaker: Esa Nettamo
Esa Nettamo is our guest speaker for the online event in January.
Join us for an engaging conversation with Esa and fellow Journey Management enthusiasts!
Topic: The JourneyOps Story: Empowering Organisations with Journey Management for True Customer-Centricity
Overview: In this talk, Esa will share the story behind the founding of JourneyOps in the beginning of 2024 and the mission to help organisations understand how journey management can drive customer-centricity.
Through a variety of events, workshops, and tailored programs, Esa has guided teams to implement journey management practices that transform their customer experiences.
Esa will dive into key learnings from the vibrant community, share valuable case studies from the companies he has worked with, and offer insights on how journey management is becoming a critical tool in achieving real customer-centric success.
Event details
Date: Thursday, Jan 30, 2025
Time: 11 am to 11:30 am (Eastern Standard Time) | Time zone converter
Location: Online event
Agenda
Presentation by Esa - 15 minutes
Q&A with Esa - 15 minutes
Note: After registration, the Zoom link will be shared with participants. The event will also be recorded and shared with the participants in a follow-up email.
About the guest speaker
Esa Nettamo is the founder of JourneyOps and Spark Design, specializing in journey management with over 20 years of experience in strategic design and leadership. His work focuses on leveraging journey management to drive organizational change and foster customer-centricity in large organizations.
Esa created the JourneyOps community to champion journey management as a key enabler of transformation, bringing together industry experts to share valuable insights and experiences on its profound impact.
If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
We value your attendance!