Momentum Provider Perspective Series: Keeping Connection at the Center of Hospice Care: Protecting the Patient & Family Experience
Patient and family expectations are changing at the same time hospice organizations are navigating workforce shortages, increasing operational complexity, and growing pressure to demonstrate the value of care. Families want greater transparency, more consistent communication, and meaningful connection with their care teams, while clinicians and staff are being asked to deliver that experience with limited time and resources.
At the same time, hospice organizations are looking for practical ways to strengthen communication without adding another layer of work for already stretched teams. Whether it be long-distance family members or communication challenges during critical moments in a patient’s journey, organizations are being asked to rethink how they keep families informed and supported throughout the hospice experience.
So what does that actually look like in practice? How are hospice organizations adapting to changing family expectations while managing workforce constraints? Where are communication breakdowns most likely to occur? And how can new approaches and technology create more capacity for meaningful human connection rather than less?
In this Provider Perspective discussion, Momentum Healthcare & Technology Consulting will bring together two experienced hospice leaders who have worked directly at the intersection of operations, growth, and the patient and family experience:
Rhonda Sanders, Chief Hospice Growth Officer at Adoration Health, will share her perspective on how hospice organizations can strengthen access, build trust with patients and families, and create sustainable approaches to growth while keeping the experience at the center.
Tarrah Lowry, Chief Operating Officer at Empath Health, will provide an operational perspective on balancing workforce realities, organizational complexity, and the delivery of consistent, high-quality experiences across hospice care.
Together, Rhonda, Tarrah, and Momentum COO, Michelle Pickering, will explore how hospice organizations can strengthen communication, build greater predictability into the family experience, and create more capacity for meaningful connection. The discussion will focus on practical strategies, emerging approaches, and the role technology can play in supporting (not replacing) the human relationships at the heart of hospice care.