Chicago CS/CX Leadership Dinner

​Dinner Conversation: What’s Next for Customer Success

​An intimate, off-the-record conversation among CS and customer leaders on where the function is headed. With featured guest Rimple Patel (former CCO, eightfold.ai), Munish Gandhi (Founder & CEO, Statisfy) hosts a curated group of peers for a candid discussion over dinner.

​Discussion Themes

• ​2027 Planning: Budget, headcount, and coverage priorities for the year ahead.

• ​The Evolving CSM Role and Success Metrics: How CSM responsibilities are shifting and which metrics now define success.

• ​AI Adoption: What’s working, what’s not, and where the biggest opportunities lie.

​Why Attend

​Participants will compare notes on how peers are shaping their 2027 plans, hear how other leaders are redefining what a CSM does and how success is measured, and get an unfiltered read on which AI initiatives are delivering results and which are stalling, all alongside executives navigating the same shifts.

​Per-city logistics line (add at the bottom)

​🍽️ Dinner & Drinks
📍 Chicago, IL (venue shared with confirmed guests)
📅 Tuesday, November 3

📩 Attendance is by invitation only, please RSVP early