Good Intentions, Bad Interfaces: A Designer’s Guide to Making Pixels Matter
Designers kick off projects with the best goals in mind: clarity, inclusivity, and a dash of joy. But somewhere between the brainstorm and the final delivery, those good intentions can get buried under bugs, deadlines, and “urgent” requests and the result isn’t always what anyone hoped for.
This talk digs into the moments when small design choices ripple into big consequences for people and the planet. We’ll share stories from both corporate and humanitarian work, unpack common failure modes, and leave you with a compact, practical list of actions to make interfaces more socially responsible and environmentally conscious. No guilt trips — just clear, usable ideas you can apply tomorrow.
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🎤 Featured Talk
Good Intentions, Bad Interfaces — A Designer’s Guide to Making Pixels Matter
Speaker: Caroline Santos, Senior Design Consultant, UNICEF Office of Innovation
What you’ll take away:
Understand how small design decisions can create large real-world effects.
Learn concrete patterns for data dignity, accessibility, and constraint-driven design.
Leave with a short harm-checklist and micro-practices you can run in your next sprint.
About the Speaker
Caroline Santos is a Senior Design Consultant at UNICEF’s Office of Innovation, applying Human-Centered Design to improve education outcomes in the Global South. With over a decade of experience across corporate and non-profit organisations, she focuses on making design and processes work for inclusion and measurable impact.
Agenda
17:45 — Doors open
18:10 — Reception closes
18:15 — Welcome IxDF Zürich
18:30–19:00 — Featured talk: Caroline Santos — Good Intentions, Bad Interfaces (30 min)
19:00–19:15 — Open Mic / Audience insights + Q&A (15 min)
19:15–20:00 — Informal networking (45 min)