GP Triage: The Triage Inbox Never Empties. What Practices Are Doing Differently in 2026.

​Total triage made demand visible. It didn't make the inbox empty.

​The 2026/27 contract removed the release valves practices had been relying on - you can't cap online requests and clinically urgent means same day.

​Dr Chris McQuitty unpacks what's actually changed and what it means for how you triage. Then Brad Hough, DTL at Nuneaton & Bedworth PCN will talk through what they did, what worked, and how they booked over 6000 appointments last month autonomously without any clinician input!

​Who it's for: practice managers, GP partners, digital and transformation leads, PCN leads.