CX Discovery Session
CX Discovery Session | Retail Accelerator
Before we explore how to improve your customer experience, let’s first understand what happens inside your store.
Ahead of our workshop, “Designing Customer Experiences That Deliver: From Insight to Implementation”, join speaker Eugene Koh for a one-to-one coffee conversation and store walkthrough.
This informal discovery session will help Eugene better understand your brand, customers and operational challenges, allowing the upcoming workshop to be more relevant, practical and tailored to participating brands.
Session Details:
Date: 29 October 2026
Venue: Your store at L^IFE at *SCAPE
Format: 20-minute individual discussion and store walkthrough over coffee
Timing: Refer to the schedule below
Consultation schedule
• 2:00–2:20 PM — DR. ME SCIENCE & TECHNOLOGY
• 2:20–2:40 PM — SINGAPORE MEMORIES
• 2:40–3:00 PM — SINGAPORE GIRL COSMETICS
• 3:00–3:20 PM — MOCHIART ART STUDIO
• 3:20–3:40 PM — NFTCIRCLE
• 3:40–4:00 PM — LOVE & BLOOM
• 4:00–4:20 PM — CREATORS COLLECTIVE
• 4:20–4:40 PM — COLORFULL STORE
• 4:40–5:00 PM — SAINT AVIA
• 5:00–5:20 PM — GENIIE TECH
• 5:20–5:40 PM — DAMNZAI
• 5:40–6:00 PM — STELLIGHT MEDIA
• 6:00–6:20 PM — WONDER & WANT
What We Will Explore • Who your customers are and why they choose your brand. • How customers discover, browse, purchase and reconnect with you. • Where customers may hesitate, experience confusion or require more support. • What improvements you have already attempted. • One customer experience improvement you would like to work towards.
Please Come Prepared With 1. A short introduction to your brand, offering, target customers and unique value proposition. 2. One priority customer experience challenge. 3. Two to three real observations, such as customer questions, anonymised feedback, reviews or shopping behaviours. 4. A simple customer journey — how customers discover, shop and engage with your brand after purchase. 5. Your desired outcome, including any staffing, budget or operational considerations.
No slides or formal presentation are required. Existing information is sufficient, there is no need to prepare detailed reports or share confidential business information.
Register now and see you there!