Making risk human: How to quantify and communicate it
Risk doesn’t have to be overwhelming. For many operations leaders, it’s one of those “we know the risks - now what?” challenges: you’ve identified them, but turning that awareness into something measurable, communicable, and useful can feel impossible.
Join us for a practical, teaching-focused webinar designed to help operations leaders turn risk from an abstract concept into something measurable, communicable, and actionable.
This session builds directly on insights from ISO Serious’ roundtable at cONference 2025, where operations leaders called for deeper, more practical conversations about risk. Whether you joined that discussion or are diving in fresh, you’ll leave with frameworks, language, and confidence to make risk conversations meaningful, measurable, and human.
You’ll have the chance to learn actionable techniques, ask questions, and see the frameworks applied to real-world scenarios - walking away with clear, applicable insights for your own organisation.
By the end of this session, you’ll…
⚡ Understand how to connect risk management to business reality — not bureaucracy
💡 Learn how to quantify risk in a way that supports better decision-making
📊 Discover how to communicate risk clearly and credibly to teams, execs, and boards
🛠️ Access a free risk calculation tool and watch live demos to learn how to use it
🧩 Walk away with actionable frameworks to make risk meaningful and human
You should join us if you’re…
✅ A COO, Head of Operations, or Ops Manager who already understands your organisation’s risks
✅ Looking for ways to communicate risk clearly and persuasively across your business
✅ Frustrated by risk reports full of meaningless numbers and want something more practical
✅ Interested in using frameworks and tools that make risk conversations clearer, faster, and more effective
However, you’re unlikely to benefit if…
🚫 You’re brand new to risk management or still identifying your initial risks
🚫 You’re an enterprise-level risk professional with mature, established frameworks
Event details 📝
Agenda (60 mins)
Timing may be adjusted as needed
Welcome & intro | 5 min
The problem: Why risk frameworks often fail to resonate, and what “making it human” really means | 10 min
The “Making Risk Human” framework | 15min
Common pitfalls & how to avoid them | 10 min
Demo: Risk Calculation Tool | 10 min
Q&A | 10min
This session will be recorded, including the Q&A. If you’d prefer any part of your question or comment to be kept off the recording, just let us know (either during or right after the session) and we’ll make sure it’s edited out.
The recording will be shared with all Operations Nation Members. You do not need to sign up to get the recording.
Meet our speaker 👋
Tom Gell
Co-Founder & CEO at ISO Serious
Tom Gell runs ISO Serious, a security consultancy for people who hate security consultancies. Career highlights include discovering that most compliance platforms are just expensive ways to not get certified, and that traditional consultants bill £1500/day to read PowerPoints at you. Built an operations model based on the controversial idea that startups shouldn't need enterprise solutions for startup problems.
Tom helped scale Trust Keith to £1M ARR before leaving to prove that ISO 27001 doesn't require human sacrifice. Currently disrupting an industry that didn't know it needed disrupting, one three-month certification at a time. Firmly believes that if your security policy needs its own table of contents, you've already lost.
ISO Serious exists for one reason: Making Compliance Human for startups and scaleups. Revolutionary, apparently. Built by people who've actually worked in startups – not just advised them from a safe distance – the team knows what it's like when your "compliance department" is whoever drew the short straw. Now running on 30% referrals from ops professionals who've discovered that certification doesn't have to involve existential dread. Pioneered a pay-on-results model because charging for confusion seemed unsporting.
When not rescuing startups from compliance purgatory, Tom can be found making increasingly implausible claims about English wine, which he insists is "actually quite good now" to anyone who'll listen.
Together with ISO Serious 🙌
ISO Serious makes security manageable for fast-growing businesses by cutting through the jargon and delivering practical solutions with a money-back guarantee. They transform security from your biggest sales blocker into your secret competitive advantage. Having built and scaled startups ourselves, we know the real-world challenges you face - because we've been there. No theoretical advice, just battle-tested approaches that work when you've got more ambition than resources.