

The Ops Table: Scaling Customer Experience
Pull up a chair - you’ve got a seat at The Ops Table.
We know the challenges ops leaders face: scaling teams, navigating complexity, and influencing cross-functional decisions.
This dinner is your space to discuss a shared challenge: how to maintain high-quality customer operations while your organisation grows. 🔥
We invite you to learn from each other by sharing your experiences around internal communication - from onboarding and support to feedback loops and handovers.
Expect:
💡 Insightful conversations with fellow operations leaders
🍷 A relaxed, welcoming space to connect
🍽️ Delicious food, good company, and minimal small talk
Event details
6:30 – 7:00 PM: Welcome drinks and introductions
7:00 – 9:15 PM: Dinner and discussions
Note: you’ll rotate seats between courses to help you make more connections.
9:15 – 10:00 PM: Post-dinner drinks and farewells
Meet our hosts 👋
Aušrinė Keršanskaitė
Co-Founder of Operations Nation and Head of Operations @ Reframe
Aušrinė is an operations leader with over a decade of experience in getting things done: from scrappy startups to leading global operations teams at high-growth companies.
Joe O'Sullivan
Account Executive @ Front
Joe is an experienced Account Executive at Front, specialising in customer communication solutions. In his role, Joe works closely with businesses to improve their communication strategies, ensuring seamless and efficient interactions. His expertise lies in understanding the unique challenges organisations face in managing customer communications and providing tailored solutions to enhance operational efficiency.
Before joining Front, Joe developed his skills in various roles that deepened his knowledge of customer-centric communication platforms. His commitment to helping businesses streamline their workflows has made him a trusted advisor in the field.
Together with Front 🙌
Front empowers operations teams to streamline communication, ensuring exceptional support and seamless efficiency that drives business growth. Relationships are hard to maintain when a business grows. That’s why they've built the AI-powered, all-in-one customer service platform built for collaboration. 🙌
Please note: As our Partner for the evening, Front will reach out to attendees to share resources, insights, and opportunities to find out more about their platform. ✨