Onboarding is just the start: Turning feedback into competitive advantage

​Collecting feedback is easy. Acting on it at scale is where most teams struggle. Too often, insights get lost across tickets, surveys, and transcripts, or end up in dashboards no one looks at.

In this workshop, we will share how startups and enterprises use unified feedback systems to break down silos, connect insights directly to revenue impact, and turn raw conversations into a competitive edge.

You’ll learn:

• Why unifying support, product, and sales feedback matters for scaling customer experience
• How automation and tagging can surface the most urgent issues without losing human nuance
• Strategies for ensuring insights lead to action, not just reporting

We will close with a live Q&A on moving from collecting feedback to acting on it.

Perfect for: Support leaders, product teams, and founders who want to leverage feedback as a driver of growth and customer satisfaction.

Featured speakers: Michael Fester (CTO and co-founder @ 14.ai), Nimesh Chakravarthi (co-founder @ Edgedive), and Maya Czeneszew (Founding Engineer @ 14.ai)