​Sometimes You Have to Tear It Down to Build It Better.

​Over time, agency processes get diluted, workarounds become habits, and "we've always done it this way" starts slowing everyone down.

​When agency owner Miranda Englishbee took over her agency, she saw an opportunity to rethink how things were done. From phone systems and client intake to technology and renewals, she began rebuilding her agency's operations, one process at a time.

​Join us for a candid conversation about what she tackled first, what surprised her along the way, and how she made her agency easier to run without sacrificing the personal relationships her clients value.

​Thinking about a fixer upper of your own? Come away with practical ideas for deciding what to fix first, what to keep, and how to make changes that stick.