From Product Outcomes to Business Impact

​Understanding customers and improving their experience is central to our work. As leaders, how do we turn that understanding into better product decisions and demonstrate the impact on the business?

​Join us for our annual leadership panel, bringing together leaders from Product, Research and Design to explore how customer understanding translates into product outcomes and business impact.

​Through real examples and honest discussion, we'll explore choosing the right problems, challenging priorities and balancing immediate commercial demands with longer-term customer needs. We'll also discuss how to recognise early signs of progress, demonstrate impact and share accountability when results fall short.

​For anyone in a leadership position, expect practical perspectives on making stronger decisions and connecting the work your teams do with the value it delivers.

​This will be a one-hour hosted panel discussion, followed by 30 minutes of audience questions.

​Panel

• ​Research: Saswati Saha Mitra

• ​Design: Jo Packer

• ​Product: Agnes Casenave

• ​Panel host: Sophie Mitchell

​Please note:

👥 Inclusivity: This is a ladies-only event, open to those who self-identify as women or are gender non-conforming.

🗓️ Attendance: This is a free and in-person event. Due to high demand, please book only if you're sure you can attend. Adding the event to your calendar is a great way to ensure attendance. If your plans change, please cancel your ticket on Luma so we can offer your spot to others.

📸 Media Notice: Photography and filming may occur during this event. Media captured may be used to promote LTUX. If you have concerns, please contact us online or speak to a LTUX organiser member on-site.