Rethinking Customer Success + Community for the AI-Native Org
Community managers and CSMs have always worked the same customer relationships from different angles. The signals that best predict retention and expansion sit across both views, in patterns neither team has historically had the tools or time to see as an aggregated whole.
AI is changing that. Skills, agents, and playbook-driven workflows are reshaping what CS leaders spend their time on, what community teams can run at scale, and how information and action move between the two.
Join Emma Lo, owner of CS in Focus, and Marius Ciortea, Chief Community Officer at Higher Logic, for a fireside conversation on where these roles are headed.
They’ll dig into:
The information overload customer teams face today, and how to cut through it
How CS and community fit together structurally in an AI-native org, and where the handoffs must evolve
How AI "skills" and agentic workflows are reshaping day-to-day operations across both functions
How to see and act on the signals that live between CS and community
Register here https://www.higherlogic.com/w/jun-2026-rethinking-customer-success-and-community-ai-native-org/