Why good disability policies fail
For anyone who writes, owns or has to follow a policy.
This is for you if
Your policy says one thing and the complaints say another
The person who wrote the policy has left and nobody is sure who owns it now
Frontline staff can't tell you what the policy says or where to find it
The same complaint keeps coming back after it was marked as resolved
You're about to sign off a policy and nobody has tried using it
Your policy reads well. So why does the same thing keep going wrong?
Most disability policies are fine on paper. The gap shows up on a Tuesday, when someone has to actually apply it and the document doesn't help them.
This hour is about that gap.
Why a policy that reads well still produces a bad experience
Who owns it once the person who wrote it has moved on
What testing a policy looks like, as opposed to reviewing one
How to write something people can follow under pressure, in thirty seconds, with a queue behind them
Who it's for. Anyone who writes, owns, approves or has to apply a policy. HR, inclusion leads, operations, senior leaders, trustees and boards. No prior knowledge needed and no law required.
Bring a policy you're not sure about. Send the problem when you register if you'd rather not raise it live, and I'll cover it without naming you or your organisation.
45 minutes, then 15 for questions. Google Meet, live captions on. Everyone who registers gets the recording, slides and transcript, whether or not you make it.
Free, and there's no pitch at the end.
I'm Hugh O'Keeffe, a disability, access and inclusion consultant. I help employers and the organisations that serve the public, and I sit on the Civil Aviation Authority's Consumer Panel. I've supported over 400 UK employers, and I chaired the national conference Supporting Disabled People in the Workplace in 2025. I'm disabled myself.
I'm not a lawyer and this isn't legal advice.