Build & deploy customer-facing agents in production @ SFTW
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A customer asks your agent for a refund. The agent says it's handled.
Now it has to actually issue the refund by calling the API, as that customer, with their permissions and nobody else's, and get it right the first time.
Demos stop at the first line. Production starts at the second.
Nobody in this room is selling you an agent. You already have one, or you're building it. The question is what it plugs into.
Two layers decide whether it holds. The surface the customer meets it on — API-first, agent-agnostic, with the context, the escalation path, and the human handoff when your agent is out of its depth. And the permission underneath, an agent acting on a real user's behalf, scoped to exactly what that user can do, and nothing more.
Get both right and your agent ships. Miss either and you've deployed a very confident chatbot.
The evening:
A fireside with engineering leaders running customer-facing agents in production — what shipped, what broke, what they'd rebuild.
Then two demos from your hosts:
Open floor and drinks after.
Who's in the room:
Engineers and AI engineers shipping customer-facing agents
Forward-deployed and support engineers
VP Eng and CTOs
Space is limited and registrations are reviewed.
About your hosts:
Plain is a customer support platform built for technical companies — API-first, so support lives where your engineers already work.
Scalekit is the auth layer for AI agents — delegated, scoped permissions so an agent acts on a user's behalf without inheriting more access than that user has.
This event is part of #SFTechWeek — a week of events hosted by VCs and startups to bring together the tech ecosystem. Learn more at tech-week.com.