Silicon Valley CCO Forum and Happy Hour (Hosted by Statisfy)

​Reimagining Customer Success for the GenAI Era

​Customer success is entering a new phase; one where AI, automation, and real-time intelligence can extend coverage, accelerate value realization, and enable teams to operate far more strategically. We will examines how a Digital Customer Success Manager model can help organizations move from reactive, human-limited support to a unified, scalable approach that improves onboarding, adoption, retention, and growth.

​Join an exclusive roundtable, facilitated by Chitra Madhwacharyula, Director, Customer & Partner Success Operations, nVidia, designed for senior Customer Success leaders navigating this evolution firsthand. This peer exchange will explore modern approaches to Scaled / Digital Customer Success based on what's possible with AI.

​Best Part: Summer is here and we will follow the session with a Happy Hour in our Outdoors Patio starting 4p. Great networking opportunity.

​Even if you can't join the session, join us for the Happy Hour!

​Why Attend

​A closed-room, peer-driven conversation designed for practical insights and real-world collaboration. Attendees will:

• ​Learn from peer executives on how modern CCOs are defining revenue impact.

• ​Discuss metrics, models, and organizational structures that drive growth.

• ​Take away a step-by-step guide for transforming Customer Success into a strategic profit center.

​Discussion Themes

• ​Revenue Ownership: How modern CCOs are taking direct accountability for net revenue retention, expansion, and renewal — and the metrics, models, and team structures that make it stick.

• ​AI Fluency: What it means for CS leaders to lead in an AI-native environment — from deploying intelligent workflows to setting the strategy for how AI reshapes the CSM role itself.

• ​Cross-Functional Influence: How CCOs are building credibility and leverage across Sales, RevOps, and the C-suite — and the organizational pivots needed to move from cost center to growth partner.

​Who Should Attend

​Chief Customer Officers, VPs and Directors of Customer Success, and leaders overseeing Renewals, Expansion, and Revenue Operations shaping customer strategy for 2026 and beyond.

​🍽️ Happy Hour Appetizers and Drinks will be served
📩 Attendance is by invitation only — please RSVP early to confirm your seat.