How Restorative Practices Might Change How Clients Strategize
Can changing the way our clients talk change the way they strategize?
This month, we’ll explore how restorative practices—tools originally developed to build trust, resolve conflict, and shift culture—might hold untapped potential for how we engage clients in strategy.
We’ve long discussed how the Outthinker Process can be introduced not just as a linear framework, but in pieces, in moments, in ways that transform how clients think—not just what they decide. What if, like restorative practice, our work reshaped how clients relate to one another, surface ideas, challenge assumptions, and choose paths forward?
Together we’ll reflect on:
What lessons from restorative practice can apply to strategy facilitation?
How do we embed transformation in conversations, not just in slides?
Could trust-building tools enhance our impact as catalysts for strategic change?
We’ll be joined by Rachel Credidio, Chief Innovation Officer at Aster Group, a large UK nonprofit housing organization. Rachel will share how she implemented restorative practices across Aster—not as a conflict-resolution tool, but as a strategy-enabling culture shift. She’ll walk us through what worked, what didn’t, and how her team now thinks and behaves differently as a result.
About Our Guest
Rachel Credidio is Chief Innovation Officer at Aster Group, one of the UK’s largest housing associations. She leads innovation, communications, HR, and workspace strategy, overseeing initiatives that integrate purpose, talent, and long-term transformation.
Rachel is a certified practitioner of restorative practices, bringing formal expertise and firsthand experience to her culture-shaping work. She also heads the Aster Foundation and Enham Trust, where she focuses on supported employment, sustainability, inclusive communities, and social impact. Her work offers powerful insights for anyone helping organizations shift mindset and behavior from within.