The Little Things : How Childcare Teams Build Family Trust

​Family trust is not built at conferences. It is built in the small, steady moments: the tour, the intake conversation, the Friday update, the note that goes home for no reason at all.

​Most centers never treat those moments as a system. They happen when someone remembers, which means they happen unevenly, and they are the first thing to go when the day runs long.

​Join Dr. Bisa Batten Lewis, Founder and CEO of Ideal Early Learning, and Isabel Riley from illumine for a live session on the habits that turn everyday communication into relationships that last the whole year.

​Dr Bisa will walk through the five moments where family relationships are actually built and what to say in each, the family-facing pieces of her WINGS framework that make it repeatable, and the small recognition habits borrowed from business that cost almost nothing and change how families talk about you.

​Isabel Riley then shows how one classroom keeps all of it running inside illumine, so the plan, the observation and the family update stop being three separate jobs.

​Bring your questions.

​Every attendee earns a CEU certificate and gets a special offer. Everyone who registers gets the recording.

​Thursday, 15 October 2026
6:00 PM ET | 3:00 PM PT