Difficult Conversations Without Damage
A free, one-hour workshop on having difficult conversations without damaging the relationship.
We avoid hard conversations for good reasons — but silence has a cost. Over time, the things left unsaid become an invisible wall. This workshop introduces a simple, calm framework for deciding when to speak, when to wait, and how to say hard things well.
In 60 minutes, you'll:
Learn a calm way to enter hard conversations
Practice a simple, structured way to say hard things without losing the relationship
Leave with one clear next step for a conversation you've been carrying
This workshop focuses on workplace and everyday conversations. It does not cover family or youth conflict dynamics.
Free and open to the public. Seats are limited — registration is encouraged.
Presented by Craig Delfosse, Conflict Resolution Coach.
What people say
"Craig facilitated a conversation among the leaders of a struggling Toastmasters club and was able to get them to agree on common goals and successfully move forward as a team." — Sue W., Colleague
"Craig worked at our drapery cleaning/manufacturing company for over 14 years, several of them in management. His role came with the responsibility of handling many unhappy customers, vendors, and overworked employees. Craig was able to talk through any situation with all the information at hand, staying calm and reassuring." — Brenda W., VP Operations
Questions: cstepheng@gmail.com