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The Internal Causes Financial Leaders Can Actually Fix
How Culture, Leadership and Employee Behaviour Drive Loyalty, Retention and Growth Across Banking and Insurance
Join the Swiss FinTech Association and Customer Metrics for an executive discussion on how culture, leadership and employee behaviour shape customer loyalty, retention and growth across banking and insurance.
Great lineup of speakers:
Luc Holzach: Managing Partner, Co-Founder at Customer Metrics AG
Mario Mester: Head of Customer Centricity at Targo Bank
Jonathan Herrle: Director Customer Experience Strategy & Design at Deloitte
Prof. Dr. Dominik Georgi, Professor | Customer Centricity: Hochschule Luzern, Frankfurt School of Finance & Management