Service Design at National Scale: Designing the Covid Vaccination Programme

​This session is part of the Introduction to Political Technology course at Newspeak House, open to faculty and fellowship candidates only.

​In 2020, the Covid pandemic necessitated the urgent design and build of a brand new vaccination service, in order to protect every eligible person as quickly as possible.

​The effort included teams from across the NHS, many different agencies and consultancies, multiple health software providers, even the military got involved!

​Developing and releasing technology in the health sector is notoriously difficult and slow. How did a cast of thousands mobilise as a team, and deploy a critical national programme under emergency conditions?

​Reading:

​Emma Parnell, Let's talk about sex*

​Dean Vipond, Keeping your head, when designing during a crisis

​Lou Downe, 10 principles for design in a crisis

​James Higgott, The month in COVID on nhs.uk: September 2021