When Your Customer Isn't Human: Founders on the Agentic Shift
AI is no longer a feature on the roadmap. It is an operating model. The founders pulling ahead this cycle are not waiting for the next product release. They are rewiring their companies The conversation has moved on from generative AI to agents. Software that can reason, decide, and act on its own is no longer a research demo. It is starting to write code, run workflows, and increasingly, transact. For founders, this is not another feature cycle. It is a structural rethink of how products get built, how teams are organised, and even what a customer looks like when the buyer is no longer human.
Join Vertex Ventures SEA & India and Google Cloud for an intimate panel with two founders rebuilding their companies for an agentic world from very different angles, and the platform partner helping shape the protocols underneath.
Jeffrey Tiong is rethinking Patsnap, the Singapore unicorn behind one of the world's largest IP and R&D intelligence platforms, from the ground up. Product, organisation and technology are being reshaped for a world where agents and researchers reach together into deep domain intelligence — through composable R&D skills and MCPs. Sam Lin is running dtcpay, a regulated stablecoin payments company building the rails for agentic commerce, where AI agents will increasingly initiate, authenticate and settle transactions on behalf of consumers and businesses. Together with Google Cloud, they will share what is actually working, what is harder than it looks, and where founders in the region should be placing their bets next.
We'll dive deep into:
Building products for agents, not just humans
Shifting business models from seat-based pricing to outcome and usage-based pricing
Rewiring teams, KPIs and culture for an agentic workforce
What agentic commerce means for merchants, payments and trust
Featured Speakers
Moderator:
Genping Liu, General Partner at Vertex Ventures SEA & India
Panelists:
Jeffrey Tiong, Founder and CEO of Patsnap
Sam Lin, COO of dtcpay
Yuan Liu, Solution Lead, GenAI, Google Cloud
Agenda
3:00 PM - Registration
3:30 PM - Panel Discussion
4:30 PM - Networking
Spaces are limited. Register now to secure your spot.