The Secret Ingredient: AI Leaders Dinner

​Every contact center has launched an AI initiative. Far fewer have mastered the recipe for scaling it — consistently, compliantly, and without it consuming your team whole.

​The secret ingredient isn't the technology. It's the decisions behind it: how you govern it, how you grow it, and how you make sure it holds up when the stakes are real and customers are on the line.

​Join a curated group of senior contact center leaders during CCW Las Vegas for an intimate dinner and candid conversation. We'll get into the ingredients most teams overlook [when scaling conversational AI]: the governance gaps, the build-versus-buy tradeoffs, and the operational decisions that separate a promising pilot from a platform that actually performs.

​No demos. No vendor pitches. Just good food, good company, and an honest conversation about what it truly takes to scale AI the right way.