The Customer-Driven Leader with guest Karl Sharicz
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Episode Summary
Leadership, Lip Service & Rock-&-Roll Underdogs.
Is your organization committed to customers—or just saying the right things?
On the next episode of The Customer-Driven Leader, host James Killian is joined by Karl Sharicz to explore leadership lip service, the obsession with CX scores, and whether AI is helping customers or making it harder to reach a human.
They'll also turn up the volume with his Rock & Roll Underdogs books, lessons from overlooked musicians, and a “Greatest Hits & Skips” lightning round.
Customer experience with a little rock-and-roll attitude. Stay tuned!