Leading with Impact: Measuring What Matters in ResearchOps

​As research operations continue to mature, leaders are increasingly challenged to show clear, measurable impact, not just in what gets done, but in how it shapes decision-making, culture, and business outcomes. In this session, Pedro Vargas explores how to elevate ResearchOps from a support function to a strategic force within the organization.

​Pedro will unpack:

• ​Defining and demonstrating ResearchOps impact - focusing on outcomes over activities to show how research drives decisions, shapes culture, and fuels growth.

• ​Using metrics to tell a compelling story - identifying what to measure, how to interpret data meaningfully, and when to go beyond numbers to capture the full value of research.

• ​Building trust and influence with leadership - communicating impact clearly when navigating high-stakes contexts.

​You’ll walk away with actionable strategies for quantifying and communicating impact, strengthening relationships with leadership, and embedding ResearchOps as a trusted, influential partner across your organization.