How support teams are cutting 20+ hours a week of manual knowledge work.

​Most support teams still lose around 20 hours a week keeping the knowledge base current by hand. A feature ships, a policy changes, and someone loses their Friday rewriting articles.

​Join me on Tuesday, July 28th for a live working session on how to get that time back. I'll be inside a knowledge base that maintains itself, called Knowledge Atlas, showing how it runs day to day. No slides, no pitch.

​What we'll cover:

• ​Connecting your existing docs and help center, and watching a structured set of articles build itself

• ​How every resolved ticket becomes a new article cited to its source, with no one rewriting it by hand

• ​Catching and resolving conflicts between articles before a customer sees them

• ​Reading the analytics: what's covered, what's getting used, and where answers still fall short

• ​Your messiest knowledge base questions, answered live

​This is built for support and CX teams in regulated industries, where an unsourced or wrong answer isn't something you can put in front of a customer. Wefunder is already running on it, with 22% more autonomous resolution and 30% more knowledge coverage.

​Bring your hardest questions about accuracy, migrating your existing docs, or what it takes to go live in about two weeks, and I'll answer them live.

​If your team is still maintaining the knowledge base by hand, do them a favor and come see this.