Zendesk presents Amsterdam
Moving from AI that talks to AI that acts. The gap between human expertise and autonomous innovation is closing. Welcome to the evolution of service. Join us in Amsterdam for a deep dive into Agentic Service, the shift from simple automation to AI agents that resolve complex issues, streamline workflows, and think for themselves.
This isn’t about incremental gains; it’s about a fundamental shift in how work gets done. Premium Plus is proud to sponsor this exploration of the next frontier, helping you bridge the gap between vision and implementation. Whether you’re in CX, HR, or IT, the future is agentic.
Refined Agenda (For the Luma "Schedule" Section)
12:00 - Lunch & Connections
Fuel up and explore the Partner Exhibition.
13:00 - The Grand Opening
Kickoff with our host & the Zendesk leadership team.
13:10- The Agentic Blueprint
A new era for CX & EX: Moving beyond basic automation.
13:45 - Customer Spotlight
How TBAuctions solved 50% of inquiries instantly.
14:15 - Networking & Demos
Live product walkthroughs and coffee in the Expo Area.
14:45 - Choose Your Path
Deep-dive sessions: Technical tracks vs. Strategic workshops.
15:45 - The Art of the Possible
Keynote: Nicholas Arnst on unlearning limits & innovation.
17:00 - Rooftop Happy Hour
Sunset drinks, snacks, and the future of CX.