​An evening on patient access and hub operations for pharmaceutical manufacturers and pharmacies, and what it actually takes to turbocharge time-to-therapy without cutting the patient experience.

​Patient services and access leaders carry the same two mandates and the same tradeoff. Get patients on therapy faster, and make every interaction feel individual. Headcount buys personalization at the cost of margin. IVR and scripted flows buy speed at the cost of experience. That tradeoff has held for two decades because the work underneath it, verifying benefits, chasing authorizations, clearing REMS requirements, and following up with patients and prescribers, has been irreducibly manual.

​We are hosting the access, hub, patient experience, and insurance operations teams working through that shift, and going deep on where AI agents genuinely change the economics of patient support, and where they do not.

​Speakers

​Stedman Hood, Co-Founder & CEO at Neon Health

​Myra Ahmad, MD, CEO & Founder at Mochi Health // 500,000+ patients treated across GLP-1 and metabolic care

​Moderated by Colin DuRant, Director of Research at Elion // independent healthcare technology marketplace used by 65%+ of US health systems to evaluate AI solutions
Colin's day job is evaluating vendors like Neon Health. Expect him to press on what does not work yet

​Program

• ​5:30 Doors open, food and drinks

• ​6:15 Fireside: Turbocharge Time to Therapy

• ​6:45 Open Q&A

• ​7:00 Mingling

• ​8:00 Close

​What we will cover

​Time-to-therapy decomposed: where the days actually accumulate (hint: intake & enrollment, benefit verification, and prior authorization), and which of them an AI agent can recover.

​Where voice agents work with payer and pharmacy phone lines today, where they fail, and how to get the answers your patients and prescribers are waiting on.

​What personalization at scale looks like when the agent holds the plan, the policy, and the patient's history on every touch, and what that does to abandonment and persistence.

​The compliance surface your legal and privacy teams will raise: HIPAA treatment, payment, and operations basis, BAA chain across the vendor stack, and AI disclosure obligations.

​Who should come

​Leaders who own patient services, patient access, hub strategy, or patient experience at a manufacturer, plus the hub and specialty pharmacy teams delivering those programs, who have been asked what the AI plan is and want a better answer than a chatbot 🫠

​Come with the metric you are held to.

​Hosted by

​Neon Health builds agentic AI for patient access: benefit verification, prior authorization, REMS, and patient outreach. We run these workflows in production today for patient services hubs, pharmaceutical manufacturers, specialty pharmacies, digital health companies, and GLP-1 and behavioral health providers.

​Location & Details

​Monday, August 24, 2026

​5:30 to 8:00 PM

​435 Brannan Street, San Francisco

​Free to attend. Food and drinks provided.