Designing smarter QA: AI quality systems for customer support teams

​As AI agents take on more frontline support tasks, ensuring their accuracy, tone, and trustworthiness becomes critical. In this hands-on workshop, we’ll explore how to implement quality assurance (QA) processes for AI-generated responses, and why traditional QA frameworks need to evolve for support teams.

You’ll learn:

1. Why QA still matters, even (especially) with AI in the loop.
2. Practical frameworks and rubrics for reviewing AI responses at scale.
3. How to align your QA process with customer satisfaction goals and resolution quality.

Perfect for: Support managers, customer success teams, tech founders, and AI enthusiasts looking to enhance support efficiency with intelligent systems.