Meet the AI Agent That Actually Fixes IT Issues

​Next week, we're doing something different. Live on screen, an employee will type "my disk is full" and then just sit back. You'll watch our AI agent scan the actual machine, find the gigabytes hiding in caches and forgotten downloads, show exactly what it wants to delete, wait for a click of approval, and clean it all up. Minutes, not days. No human driving.

​This is the launch of idemeum's AI support agent, and here's what makes it different: it doesn't sit in the cloud answering questions like a chatbot. It lives on the computer, where the problems actually are. It reasons like an engineer, acts only through code-reviewed tools, and can't delete a single file without showing you the list first.

​In 45 minutes we'll cover:

• ​Live demo: watch the agent diagnose and fix a real issue end to end, from a plain-language request to a verified resolution

• ​How it works: LLM reasoning inside expert playbooks, executed through deterministic, code-reviewed tools

• ​The guardrails: why IT and security teams can trust AI to act on their fleet

• ​Triage: how tickets the agent can't fix arrive at your helpdesk pre-diagnosed, categorized, and routed

• ​Q&A with the team