​Service Design: Nice-to-Have or Business Necessity?

​An EDC conversation with Linn Vizard

​Service Design has been around for decades, yet many organizations still struggle to see it as a business necessity. At the same time, its boundaries with CX, Product and Strategy are becoming increasingly blurred.

​So where does Service Design go from here?

​Join Experience Design Collective for a candid conversation with Linn Vizard, Service Design practitioner, educator and founder of Made Manifest, as we explore:

• ​Why is Service Design still seen as a “nice-to-have”?

• ​How can Service Designers better demonstrate business value and impact?

• ​What happens as the boundaries between Service Design, CX and Product continue to overlap?

• ​Does Service Design need to redefine its role—or even its identity?

• ​What does the future of the discipline look like?

​This is an open conversation about the value, relevance and evolution of Service Design—and what it means for those building careers in the experience field.

​Come with your questions, perspectives and healthy disagreements. We'll leave plenty of room for live audience Q&A.

​Hosted by Experience Design Collective (EDC).