The future of Customer Operations isn't AI or humans—it's AI + Human. Join the conversation that's shaping what's next across Africa.

​Artificial Intelligence is transforming Customer Operations—but the future isn't AI replacing humans.

​It's AI and humans working together to build faster, smarter, and more customer-centric organizations.

​Join Customer Operations leaders from across Africa for an interactive conversation exploring how businesses can redesign Customer Operations for an AI-enabled future while equipping professionals with the skills they need to remain valuable in an evolving workplace.

​Together, we'll discuss practical strategies, real-world experiences, and emerging trends shaping the next generation of Customer Operations.

​What we'll explore

• ​How AI is changing Customer Operations across Africa

• ​What should remain human-led—and what AI should own

• ​Building AI-enabled Customer Operations without losing the human touch

• ​The future skills every Customer Operations professional should develop

• ​How business leaders can prepare their teams for the AI era

​Who should attend?

• ​Customer Support Professionals

• ​Customer Success Managers

• ​Customer Experience Leaders

• ​Customer Operations Professionals

• ​Operations Managers

• ​Founders & Business Leaders

• ​CX and Operations Executives

• ​Anyone interested in the future of Customer Operations

​Why attend?

• ​Learn from experienced Customer Operations leaders across Africa

• ​Gain practical, actionable insights—not just theory

• ​Network with professionals across the continent

• ​Contribute to the pan-African research that will inform the upcoming CXOS Practical Framework on AI-enabled Customer Operations

​Building the future of Customer Operations—together.