Why Does CS Look Different in Every Company?
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"Customer Success looks so different in every company because it doesn't have any frameworks. It's not like Sales and Marketing. CS is just whatever you want it to be." Do you hear this a lot?
Nothing could be further from the truth.
CS has frameworks.
CS looks different in almost every company.
How can both be true?
How you apply the frameworks depends on your customer base, your product, your industry, your business model...
So to kick off our CxXchange SuccessHour Industry Series, we're going to start off with an overview.
This overview will set you up to discuss CS best practices in your own industry and learn how it is different within it and from other industries.
Come ready to contribute your perspective and learn from others!