How 12 years, 5 startups & 500k tickets shaped Mirage's AI-first CX

​Come hear Eli Winderbaum, Head of Customer Experience at Mirage (formerly known as Captions), talk about how their team is adopting an AI first mindset to providing a superior customer experience.

​​This session will be a hands on workshop demoing Captions' CX stack, and the core role AI agents are now playing: from handling front-line support issues, to escalations and even coordination and communication with engineering. Eli will cover both technical implementation details and nuances, as well as the impact this approach is having on productivity, customer satisfaction, and product velocity.