Service Design Book Club with Brianna Sylver
Brianna Sylver is our guest speaker for the online book club event in August.
Book: Leading Through Free Fall - How Innovators Turn Turbulence into Trust
Guest Speaker and Author: Brianna Sylver
Discussion on Chapter 8: Tame the Skeptics
Join us for an engaging conversation with Brianna and fellow service design enthusiasts!
Event details
Date: Friday, August 14, 2026
Time: 11 am to 12 pm (EST) | 5 pm to 6 pm (CET) | Time zone converter
Location: Online event
Agenda
Introductions - 5 minutes
Overview of the chapter by Brianna - 20 minutes (will be recorded)
Conversations with Brianna - 30 minutes
Note: The Zoom link will be shared with registered participants.
About the guest speaker
Brianna Sylver is a nationally recognized innovation strategist who helps Fortune 500 organizations and city governments unlock growth, align teams, and lead through complexity.
She is the founder and president of Sylver Consulting, a global research and strategy firm that blends the disciplines of Market Research (MR), User Experience/Design (UX), and Business Strategy to drive transformative change.
Brianna is the author of Leading Through Free Fall: How Innovators Turn Turbulence into Trust, a practical guide for leaders navigating uncertainty, change, and team dynamics in high-stakes environments.
Brianna’s insights have been spotlighted by Forbes, Business Week, Fast Company, PDMA, QRCA, and HSM Management (Brazil).
Known for her clarity and candor, Brianna delivers tools—not just talk—that help audiences take action.
She holds a BFA in communication design from the University at Buffalo and a MDes from Institute of Design at Illinois Tech.
About Service Design Book Club
Please read about our first meet-up on Medium, visit our website, and follow our LinkedIn page or LinkedIn newsletter for information about the upcoming events.
If you have any questions before our meet-up, please feel free to send them to [email protected].
Code of Conduct
Service Design Book Club is dedicated to providing a harassment-free event experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices.
We do not tolerate harassment of event participants in any form.
We value your attendance!
(This document is licensed under a Creative Commons Attribution 3.0 Unported License.)