StratApps CS Hub - Office Hours: AI Powered CSMs - From Reactive to Strategic
Are you spending too much time reacting to customer issues instead of driving their strategic initiatives?
Join us to learn how to flip the script.
We'll explore how to leverage AI to align with your customers' most pressing business needs and bridge the gap to their ultimate desired outcomes.
What we will cover in this session:
The Customer-First Foundation: Understand why aligning with your customer's unique business needs must always precede product alignment.
Mastering the 3Cs: Learn to systematically break down your customer's Company, Customers, and Challenges to identify key revenue drivers and scaling obstacles.
AI-Driven Strategic Research: Discover how to use specific AI prompts to generate high-leverage pre-meeting briefings that expose strategic risks and tradeoffs in seconds.
Deep Discovery via the OARS Framework: Master the use of Open questions, Affirmations, Reflections, and Summaries to build trust, demonstrate expertise, and influence customer action.
Radically Authentic Questioning: Learn to craft AI-assisted, executive-level discovery questions that naturally expose missed opportunities and create productive tension.
Our Guest Expert:
Chad Horenfeldt
Head of Customer Success at Avoca
Author of The Strategic Customer Success Manager