Journey Management Study Group - Guest speaker: Richard McMurray
Richard McMurray is our guest speaker for the online event in October.
Join us for an engaging conversation with Richard and fellow Journey Management enthusiasts!
Topic: From Maps to Momentum: Why Journey Governance changes everything
Overview: Most organizations don't need more journey maps; they need better journey governance.
In this talk, Richard shares lessons from his experience on how governance turns static maps into sustained change.
You'll learn why assigning clear roles, running lightweight review rhythms, and linking journeys to decisions are critical to making journey management work.
Governance isn't a layer of control - it's a structure for momentum.
Start small, stay consistent, and use governance to journey intent into business impact.
Event details
Date: Thursday, October 30, 2025
Time: 11 to 11:30 am (EST) | 4 to 4.30 pm (CET) |Time zone converter
Location: Online event
Agenda
Presentation by Richard - 15 minutes
Q&A with Richard - 15 minutes
Note: After registration, the Zoom link will be shared with participants.
About the guest speaker
Richard McMurray is a Senior Experience Lead at Nationwide Building Society.
Richard is based in Manchester, United Kingdom.
Richard McMurray is a design leader specializing in journey management and service design, helping organizations become customer-centered and turning customer needs into measurable business value.
With experience across telecom, banking, and tech industries, he breaks down complexity and builds systems that scale customer journeys with clarity and impact.
As a leader and storyteller, he empowers teams to shape strategies that inspire belief and drive change in the products and services we create.
If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
We value your attendance!