Introducing Chronicle Dispatch: Your Clients Hear It From You First
A disability claim can sit eighteen months at the hearing level. In that time SSA does something on the case most months: a status change, a consultative exam, a form request, a letter. Your client usually finds out by mail, weeks later, and calls your office to ask what it means.
That gap is why we built Chronicle Dispatch.
Chronicle already watches your clients' cases in the ERE. Dispatch is the part that tells them, automatically, in your firm's voice and under your firm's name.
This hour is about what that changes for the business. Not hours saved. We'll spend most of it on the three things a disability practice can actually grow on, and then run the math live using your numbers instead of ours.
What we'll cover:
The number nobody has run. Across our whole caseload, SSA generates roughly one meaningful event per client per month, and the rate barely moves between a 30-client practice and a 2,700-client one. We'll show the breakdown by firm size and how to compute your own
Why this is a growth problem and not a staffing one. You don't set the fee and you don't make the decision. What your client experiences during the wait is the one variable you control, and right now every firm's version of it looks the same
The three places it shows up in revenue. The clients you keep through the wait, the reviews and referrals that bring in the next ones, and the caseload your current team can carry without another hire
A live walkthrough of Dispatch. Automatic updates on status changes, hearings, consultative exams and form requests. Two-way texting your whole team can see. A branded client portal with no app to install
What it takes to do this properly. Consent, opt-out, and a complete record of what every client was told and when
The math, with your numbers. Three inputs. Bring your caseload
You'll walk away with:
Your own firm's monthly event number
A way to price client communication against fee revenue rather than staff hours
A straight read on whether this is worth doing at your firm's size
Who this is for:
Owners and managing attorneys
Whoever runs client communication at your firm today
Anyone weighing a client portal or texting tool and wondering what makes this one different
Firms attending NOSSCR this fall
A note on availability: Dispatch is rolling out to a small number of firms each week. This session is where you see it and get on the list. It is not a general release, and we'd rather onboard you properly than quickly.
Can't make it live? Register anyway and we'll send you the recording.
Speakers
Nikhil Pai: Founder, Chronicle
Nikhil leads the team behind Chronicle, the platform helping SSD firms automate case tracking, ERE monitoring, and document workflows. His focus is building technology that simplifies operations and keeps teams ahead of SSA deadlines.
Will Yang: Head of Growth, Chronicle
Will leads events and community programs for Chronicle, including the monthly Disability Peers in Practice roundtables.