Lunch & Learn: Scaling Customer Success with Christoph Deckert

​Join us for a Lunch & Learn with Christoph Deckert – one of the early operators behind Personio's rise from scale-up to one of Europe's most prominent HRTech unicorns.

Christoph joined Personio in its early days and built the Customer Growth organization from the ground up, scaling it from a single person to 100+ employees while driving growth and reducing churn across a base of 10,000+ customers. He knows firsthand what it takes to keep customer relationships strong when an organization is hyperscaling.

In this session, Christoph will take us behind the scenes of building and scaling Customer Experience & Growth inside a hyperscaling organization - sharing what that journey actually looked like at Personio, the decisions that shaped it, and the lessons that translate to where they are today.

Although we'll predominantly focus on CV and customer topics, this is equally relevant for anyone curious about what really happens inside a high-growth SaaS company as it scales.

Expect plenty of room for discussion - this is designed to be a real conversation, so bring your questions around CX, customer growth, and scaling.

​As always, we'll take care of the food! To ensure we have everything ready for you, please RSVP by July 5th so we can plan accordingly.