AI ❤️ CX: Less hype. More signal.
AI is rewriting the rules of CX. Be the leader who knows how to put it to work.
Join us for a high-energy evening of real-world stories from AI innovators in Customer Experience.
What to Expect:
AI ❤️ CX is a curated event series elevating CX with the learning opportunities and connections brought to you by Thematic, JourneyTrack, Alterian, and The Institute for Journey Management. Join us for...
AI Strategies for CX, UX, and Research and Insights: How are progressive leaders making AI work for them? A short panel of CX practitioners kicks off a discussion of how CX can evolve in an AI world.
Meet the panel: Our panel brings together four Atlanta CX leaders at very different points in their AI journeys. Paul Stonick, VP of Customer Experience at Big Green Egg, has spent 30 years at the intersection of creativity and commerce, including helping drive The Home Depot's "phy-gital" experience, and now leads AI adoption and governance on Big Green Egg's AI Guild. Rachel Granade, Director of Customer Experience at Gas South, has built the company's journey, communications and operations analytics teams over more than nine years there. Eunice Nuyles, Senior Director of the CX Office at LexisNexis Risk Solutions, built her career running global customer support and operations before taking on the company's CX practice. David Hentz, CCXP, leads the global Customer Experience Office for a $400M business unit at NCR Atleos, where his CX program was rated world-class by Bain & Company four years running. Moderated by Claudia Panfil, CMO of JourneyTrack, the conversation will be a candid look at what's working with AI in CX, what isn't, and where humans still matter most.
Network Strengthening: Connect and share knowledge with Atlanta's CX leaders in financial services, healthcare, travel & hospitality, D2C, and technology.
You'll fit right in if you're...
Running CX, research and insights, or Voice of Customer programs
Maturing your org beyond NPS dashboards
Bridging the gap between customer data and business decisions
Wrestling with fragmented feedback systems or stakeholder alignment
You'll come away with...
Practical AI learnings and tactics
Conversations with people facing the same challenges
Food and drink provided! Space is limited, experience is intentional, confirm your attendance early.