Teqfocus Presents: ITSM in an Agentic World: What IT leaders need to rebuild before AI can operate at scale.
Connect. Exchange. Elevate.
An initiative by Teqfocus
Most ITSM transformation programmes are solving the wrong problem.
They're layering AI onto service models built for a pre-agent era — fragmented knowledge bases, manual approvals, brittle workflows, and no clear boundary between what a machine should decide and what a human must. The result: pilots that look impressive in a demo and stall before they reach production.
The real question for 2026 isn't which AI tool to add to the service desk. It's what has to be true about your architecture, your data, and your operating model before an agent can actually be trusted to act.
Where agents are already creating value — service desk, incident response, access provisioning, onboarding, change management, and in-flow employee support.
What you'll leave with
The prerequisites most organizations underestimate — knowledge quality, CMDB readiness, policy design, human-in-the-loop governance, and observability
What to automate vs. what should stay human — and how to measure success beyond ticket deflection
How to move from reactive ticketing to proactive, conversational service — without destabilizing existing operations.
Join fellow CXOs, VPs, and tech decision-makers from the East Bay for an exclusive, peer-driven conversation:
Explore how data leaders are shifting from strategy design to intelligent, AI-driven execution—what’s working, what’s changing, and what’s next.
Host: Jas Kaur
CTO, Teqfocus | AI & Data Strategist | Host, TeqTalk Podcast
Jas Kaur is the CTO at Teqfocus, where she leads AI and data-driven transformation strategies for global enterprises. With a background spanning IBM, Aviva, and Sainsbury’s, she blends technical depth with business insight. As the host of the TeqTalk Podcast, Jas brings bold ideas and real-world AI stories to the forefront of enterprise conversations.
👥 Keynote Speaker
Agenda:
5:00 PM – Check-in & Networking
Grab a drink, meet fellow tech leaders, and settle in
🔹 5:30 PM – Welcome Remarks
Kickoff by Jas Kaur
Overview of the meetup series and today’s theme
🔹 5:45 PM – Keynote Session
🔹 6:00 PM – Panel Discussion
A candid conversation on "ITSM in an Agentic World: What IT leaders need to rebuild before AI can operate at scale."
🔹 6:30 PM – Open Networking + Drinks & Snacks
Continue the conversation over light snacks and drinks
Exchange ideas, contacts, and next steps in a relaxed setting
Just real talk.
Reserve your seat now—space is intentionally limited to keep the conversation intimate. And yes, we’ve got food and drinks covered. We look forward to having you at the table.
Interested in volunteering, sponsoring, or speaking at an upcoming meetup?
The East Bay CXO Meetup– Join the Conversation – Fill out form
Glimpse from past meetups:
East Bay CXO Summit
A community for IT leaders. Built on conversations and powered by connections.
An initiative by Teqfocus
The East Bay CXO Summit is a monthly gathering of senior IT and tech leaders who believe real innovation begins with honest, peer-driven conversations.
Designed to be informal, insightful, and highly interactive, each meetup offers open networking, great food, and candid discussion—no slides, no fluff, just shared experiences and bold ideas.
More than an event, it’s the foundation of a trusted community—fostering collaboration, connection, and continuous leadership growth across East Bay’s technology ecosystem.
Join us at the table. Connect, contribute, and be part of shaping the region’s most trusted CXO network.
Notice: Teqfocus Consulting LLC is taking photographs and video recordings in this area. By entering, you agree to be photographed and/or recorded, and you understand that Teqfocus may use such photographs and recordings to promote the community.
About Teqfocus Consulting LLC:
Teqfocus is a strategic IT services and consulting partner that bridges the gap between technology promises and real business outcomes.
Specializing in Data, AI, and Applications, we help enterprises turn strategy into execution—accelerating transformation through cloud platforms, intelligent automation, data engineering, and modern application development.
Beyond delivery, we’re committed to building communities and sharing insight. Through the East Bay CXO Community and our flagship podcast TeqTalk, we bring senior leaders together to explore what’s next and how to get there.
At Teqfocus, we don’t just implement tech—we enable outcomes that matter.