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The "just automate it" conversation is everywhere right now, but what actually happens when you do?

Join Rachel Thaw-Steindel (VP of Customer Success & Advocacy at 

 (Director of CX, Freebird) for a live conversation on why the human-in-the-loop model outperforms both full automation and human-only teams, and what doing so looks like in practice at a real brand.

Naomi has led CX at Pvolve, Yumi, and now Freebird. She's seen what works, what breaks, where AI earns its place, and where it doesn't. We're getting into the nitty-gritty of how tickets get routed, where automation quietly kills quality, and what CX leaders actually lose when they automate too far.

If you're figuring out how to build a team that uses AI without losing what makes your support worth having, we'd love to have you join the conversation.

Human + AI: How a human-in-the-loop model beats human agents or AI automation alone