TALK IT - Beyond Process: Building Effective Service Relationships
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In this LIVE session Claire Agutter and Sophie Hussey will explore the biggest challenge in service relationships. Most service challenges are not caused by missing process: they happen when relationships between teams, suppliers, and stakeholders become strained. Join us to discuss;
Why processes don’t solve collaboration issues
What to do to make service relationships effective
Relationships that cross org boundaries
Contracting for good behaviour
Leadership and governance
Measuring relationships
Trust maturity model