TCSP Live: Amsterdam - Helping CSMs Beat Churn with AI-Built Playbooks
Join The Customer Success Pro for a live evening in Amsterdam.
We are recording a podcast panel, live and in the room with you, on how CS leaders are using AI to turn their best performers' approach into playbooks and training, so every CSM can spot risk earlier, run better conversations and manage churn continuously.
Then we open it up. Your questions may make the final episode. After the panel, stay for drinks, nibbles, and real conversation with CS peers who are wrestling with the same problems you are.
Hosted in partnership with Channable.
Why come
Every CS team has 1 or 2 CSMs who just know when an account is drifting. They ask the right question at the right moment, and their renewals rarely surprise anyone. The problem is that knowledge lives in their heads, so the rest of the team finds out about churn after the customer has already decided. This room has leaders who are using AI to capture what their best people do and turn it into playbooks and training the whole team can run. They will tell you what worked, what they got wrong, and what they would do differently.
What you'll walk away with
How to capture what your top CSMs actually do and turn it into an AI-built playbook
Which early risk signals your best performers catch, and how to get every CSM spotting them
How to move from churn firefighting at renewal time to managing churn continuously
The honest version, including the AI experiments these leaders tried and dropped
Who this is for
CS leaders and operators: VPs of CS, Chief Customer Officers, Directors, and senior CSMs at B2B SaaS companies who want every CSM on the team performing like their best one. If you are the person asked why that account churned, you belong in this room.
The panel
Anika Zubair, Host, The Customer Success Pro Podcast
Sareena Hirani, AVP of Customer Success, Amplitude
Io Michels, Head of Customer Success, Channable
Elena Cocco, CRO, AlisQI
The evening
6:00pm: Arrivals and drinks
6:30pm: Welcome from The Customer Success Pro
6:45pm: Live panel recording and audience Q&A
7:45pm to 9:00pm: Networking, drinks, and nibbles
Space is limited and this is a one-night-only in person recording. Register below to claim your spot.