Day 2: Leakage and Metering Conference
Smart Metering, PCC & Data Integration – Draft Agenda
09:30 – 10:00 | Registration & Networking
Arrival, refreshments, and informal networking.
10:00 – 10:15 | Welcome and Scene Setting
Objectives for the day
Key challenges across PCC, PCDs, smart metering, and delivery in AMP8
Speakers:
Paul Horton, CEO, Future Water Association
Tanya Dady, Smart Solutions Director, Horizon Water Infrastructure
10:15 – 11:15 | Strategic Session: PCC and Cross-Utility Data Integration
Changing PCC and Combining Energy & Water Smart Meter Data
Opportunities and risks in changing PCC
Combining energy and water smart meter data to drive better outcomes
Discussion: how do we get the right people involved?
Speakers:
James Miller, Director of Data & Digital Transformation, Amnut
11:15 – 11:35 | Refreshment Break (20 minutes)
11:35 – 12:25 | Market & Retailer Alignment Session
Learning from Retail and CMOS
Retailers and the move towards closer alignment between retail and domestic markets
Insights from the water retailer group
Have retailers successfully managed crossover billing?
What can water companies learn from retail market operations?
Speakers:
Steve Formoy, Finance Director, MOSL
11:45 – 12:20 | Operational Delivery & Installation Effectiveness
Reducing Wasted Time and Improving Outcomes
How do we reduce failed installation visits (no access, no-shows)?
Learning from other install-heavy sectors (energy, telecoms, logistics)
Practical approaches to improving productivity and customer readiness
Speakers:
Jack Henson, Bid Manager, Clancy
12:30 – 13:15 | Lunch & Networking (45 minutes)
13:15 – 13:45 | Water Dragons Competition
Innovators pitch solutions addressing:
Smart metering delivery challenges
PCC accuracy and PCD optimisation
Reducing wasted installation visits
Improving customer engagement and data use
13:45 – 14:15 | Presentation: Reaching the Unreachable: How can we connect rural areas?
14:15 – 14:30 | Presentation: The future of boundary boxes: how can they work smarter?
14:30 – 15:00 | Governance, Reporting & Regulation
PCDs, Reporting, and Risk Ownership
How should PCDs be reported and tracked to ensure smart metering is delivering outcomes?
Input from reporting leads and data analysts from water companies
Where does risk ownership sit?
Does Ofwat need to specify how PCDs should work?
15:00 – 15:15 | Case Study: Driving Measurable Reductions in Water and Energy Consumption Through Behavioural Insights
Advizzo has demonstrated at scale how combining behavioural science with integrated energy and water data can meaningfully shift household consumption. In Dubai, we delivered personalised insights to more than 550,000 residents, helping reduce both water and electricity use while improving customer engagement and satisfaction. This is a strong real‑world example of what’s possible when smart meter data is unified and turned into actionable guidance.
Speaker:
Advizzo
15:15 – 15:30 | End of the Day Summary
Speaker: Tanya Dady, Dayworth Consulting