Day 2: Leakage and Metering Conference
Smart Metering, PCC & Data Integration – Draft Agenda
09:30 – 10:00 | Registration & Networking
Arrival, refreshments, and informal networking.
10:00 – 10:15 | Welcome and Scene Setting
Objectives for the day
Key challenges across PCC, PCDs, smart metering, and delivery in AMP8
10:15 – 11:15 | Strategic Session: PCC and Cross-Utility Data Integration
Changing PCC and Combining Energy & Water Smart Meter Data
Opportunities and risks in changing PCC
Combining energy and water smart meter data to drive better outcomes
Discussion: how do we get the right people involved?
11:15 – 11:35 | Refreshment Break (20 minutes)
11:35 – 12:25 | Market & Retailer Alignment Session
Learning from Retail and CMOS
Retailers and the move towards closer alignment between retail and domestic markets
Insights from the water retailer group
Have retailers successfully managed crossover billing?
What can water companies learn from retail market operations?
12:25 – 13:10 | Lunch & Networking (45 minutes)
13:10 – 14:10 | Water Dragons Competition (1 hour)
Innovators pitch solutions addressing:
Smart metering delivery challenges
PCC accuracy and PCD optimisation
Reducing wasted installation visits
Improving customer engagement and data use
14:10 – 14:40 | Operational Delivery & Installation Effectiveness
Reducing Wasted Time and Improving Outcomes
How do we reduce failed installation visits (no access, no-shows)?
Learning from other install-heavy sectors (energy, telecoms, logistics)
Practical approaches to improving productivity and customer readiness
14:40 – 15:10 | Governance, Reporting & Regulation
PCDs, Reporting, and Risk Ownership
How should PCDs be reported and tracked to ensure smart metering is delivering outcomes?
Input from reporting leads and data analysts from water companies
Where does risk ownership sit?
Does Ofwat need to specify how PCDs should work?
15:10 – 15:30 | Upstream metering update
Update on upstream metering in the DMA
Key takeaways, actions, and next steps