​The Elevated Experience Playbook with Neveen Michael

​February Topic: A Step-By-Step Approach to Surprise and Delight During the Client Journey

​Luxury isn’t just a price point — It’s an experience. In this class, you’ll learn how to apply luxury-level strategy, service, and presentation to every client and every transaction, no matter the budget. We’ll break down what truly defines a five-star experience and how to implement systems, standards, and touchpoints that elevate your brand and set you apart in any market — Helping you build full client relationships by creating raving fans of your elevated service.

​This month: Inspired by the principles of Giftology, this one-hour class focuses on how strategic, thoughtful gift-giving throughout the transaction can elevate the client experience from first agreement to closing day. Rather than relying on a single closing gift, you'll learn how to identify key moments in the transaction where small, intentional gestures can reduce stress, build trust, and reinforce your value as a trusted advisor. This class will show you how to systemize these touchpoints so thye feel personal, meaningful, and effortless -- Helping you create clients who feel genuinely cared for and eager to refer you.

​When: Wednesday, February 12th at 1pm (Normally, the second Wednesday of every month at 1pm)

​Where: Naperville Training Room OR Hybrid --> https://us06web.zoom.us/j/9177314784?omn=82270115219 ; passcode: KW

​​ALC Member: Neveen Michael - (630) 697-8664 | [email protected]

​​​ALC Communities are productive groups by top Agents in the office (members of the Agent Leadership Council) that meet monthly to discuss common lead generation sources, challenges, successes and ways to grow their real estate businesses. Open to all Agents!