CivicTechBrampton 20th Meetup Can AI run 311?
Can Artificial Intelligence (AI) Run 311? Reimagining Municipal Operations
What is 311?
311 is a phone number used in Canada to reach non-emergency local government and municipal services. Across many municipalities, however, these systems run on aging workflows, manual routing, and staff who are stretched thin.
Inviting all technologists, students, and citizens interested in working on Civic Tech projects.
Guest Speaker:
Nishi Panchal, Senior Software Engineer, SundayPyjamas (sundaypyjamas.com)
What if we completely reimagined 311 operations from the ground up using artificial intelligence?
Instead of replacing human empathy and judgment, what could a future 311 look like if AI handled the mechanical heavy lifting? Imagine automated intake triage that routes issues with high accuracy, grounded assistants that instantly answer status inquiries, and proactive pattern recognition that turns millions of service tickets into a predictive map of city infrastructure needs.
New to Civic Tech? You are definitely welcome! We will all be learning from each other. Just knowing what projects people are working on sparks ideas about new civic tech projects. There will be opportunities to network, and pitch your own project to interested volunteers.
Questions: email civictechbrampton@pm.me
Agenda:
6:00 to 6:15 Meet and network
6:15 to 6:30 Introductions (everyone)
6:30 Presentation by Nishi
7:00 to 7:15 Q& A
7:15 to 7:30 Project pitches
7:30 to 8:30 Breakout into projects of interest
8:30 End and optional social at a local bar