​About Event

​Customer experience is where startups win or lose their next order. Every interaction: an order, a query, a complaint, an abandoned cart, either builds loyalty and revenue or quietly leaks both. Most teams feel where things break; few can fix it fast.

​In partnership with AWS, this is an invite-only mixer for founders and leaders across CX, growth, support, and operations — a closed-door session on delivering great customer experience at scale, and where AI genuinely helps.

​No decks. No generic AI talk. A focused room of operators on what's working, what's breaking, and what can be quickly fixed with the help of AI.

​Why Attend

​Compare Notes With Peers Solving the Same Problem
A closed-door room of founders and operators trading what's actually working in CX — not vendor theory.

​Rethink the Economics of Customer Service
How leading brands serve more customers without scaling cost, headcount, or complexity in lockstep.

​Leave With a Clearer View of What's Possible
A grounded sense of where AI genuinely helps customer experience today — and where it doesn't yet.

​Build the Right Connections
Time over dinner with a curated group of consumer-brand leaders worth knowing beyond the session.

​Who Should Attend

​This mixer is for leaders who own customer growth, experience, support, or operations — especially where your business runs on a high number of customer touchpoints, and the speed and quality of service directly shape revenue and retention.

​Ideal attendees include:

• ​Startup Founders and co-founders

• ​CX, Growth, Operations and Revenue leaders

• ​Senior D2C, e-commerce, and consumer brand operators

​Speaker

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What We’ll Discuss

• ​Where revenue leaks and customer experience breaks across consumer touchpoints

• ​Capturing and analyzing interaction data to surface the "why" behind drop-offs

• ​Using AI to respond faster across calls, chats, and follow-ups — and handling seasonal spikes

• ​Integrating AI quickly to supplement your team, in a matter of weeks

​Agenda

​6:00 PM – 6:20 PM - Check-in & Registrations

​6:20 PM – 6:30 PM - Welcome & Context Setting

​6:30 PM – 6:45 PM - How Agentic AI raises Customer Experience- by Amazon Web Services

​6:45 PM – 7:10 PM - Fireside chat with Abhishek Gupta, SVP, Home Lane (Head of Product and Tech)

​7:10 PM – 7:45 PM - Closed-Door Discussion - Moderated by Aivar

​7:45 PM – 9:30 PM - Dinner & Networking

​About AIVAR

​Aivar builds AI systems that help consumer and enterprise brands deliver better customer experiences at scale. Working with AWS and other partners, we help teams act faster on the interactions that drive revenue and retention.