12 Operational Wins Every PHA Should Prioritize in 2026

​The Goal: Boosting Staff Productivity, Reducing Busy Work, and Strengthening Agency Operations

​Session Description:

​As PHAs head into 2026, rising workload, shrinking budgets, and ongoing turnover continue to place enormous pressure on staff capacity. Much of that strain comes from preventable inefficiencies.

​This session breaks down twelve practical, high-leverage goals every housing authority should prioritize in 2026 to improve productivity and operational stability. These aren’t abstract resolutions; they’re realistic, concrete improvements that directly reduce rework, clarify expectations, and make staff more resilient in the face of turnover and program complexity.

​By the end, you’ll walk away with a clear roadmap of actionable wins you can implement in Q1, strengthening your agency’s foundation for a smoother, more productive year ahead.

​Learning Objectives:

• ​Identify the 12 operational improvements that deliver the greatest productivity gains for PHAs.

• ​Understand where “busy work leaks” occur and how to eliminate them through process consistency and clarity.

• ​See how structured workflows, updated documentation, and smarter internal controls reduce compliance risk and time lost to rework.
  

​Leave with a clear, achievable framework for modernizing staff operations in 2026, without blowing your budget.